Refund policy

Returns and Refunds

We want you to be happy with your purchase. If you're not, you can return it within 30 days of delivery.

Changed your mind?

You can return any item within 30 days of receiving it for a full refund of the item price. To be eligible:

The item must be unused, in its original condition and, where possible, in its original packaging.
Plastic sheeting that has been cut, and felt sheets that have been cut or used, cannot be returned unless faulty.
You are responsible for the cost of return postage. We recommend using a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or incorrect items

If your item arrives damaged or faulty, or you received the wrong item, please contact us within 30 days of delivery with your order number and a photo of the problem. We will offer a replacement or a full refund, and we will cover any return postage costs.

How to return an item

Please email us at info@chestaf.co.uk with your order number and the item(s) you'd like to return before sending anything back. We will reply with the return address and instructions. Items sent back without contacting us first may be delayed.

Refunds

Once we receive and check your return, we will refund you within 14 days to your original payment method. We may reduce the refund if an item has been used or handled more than necessary to inspect it.